Frequently Asked Questions

Below you will find information that might help you understand how to find things or learn about information you might need to know about your city or town.

Library

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  • You can search all library materials in our catalog. You can access the catalog directly or use the “Search Catalog” bar at the top right corner of any page of our website. You can search for materials by title, author, subject, or general keyword.

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  • Visit our Locations and Hours page to see a complete listing of Washington County Library branches and Library Locker locations.

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  • Anyone who lives in or pays property taxes in Washington County is eligible for a free library card. If you have a library card issued by a regional library system in Minnesota, you may register and enjoy borrowing privileges in Washington County. We also offer special library cards for students, educators, and organizations.

    You can apply for a library card online or by visiting a Washington County Library branch and showing proof of address. Learn more about getting a library card.

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  • Yes, Washington County Library participates in the Safe at Home address confidentiality program. Any adult applying for a library card who is in possession of an official Safe at Home program card will be registered using the program address.

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  • With a valid library card you can check out materials in person at any Washington County Library branch or online through our mobile apps. For more information about renewals and returns, visit our Borrowing and Fees page.

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  • If the title is not in the library catalog, you can request it from another Minnesota library using MNLINK. MNLINK searches titles in libraries throughout Minnesota. Magazines, video games, and book club kits are not available from other libraries. If you cannot find an item through MNLINK, ask a librarian for assistance.

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  • You can check out ebooks, audiobooks, and digital magazines from public libraries throughout the Twin Cities using Libby by OverDrive. Learn how to get started using Libby here. If you have any questions or need help using Libby, contact the staff at any of our library branches.

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  • Our Magazines and Newspapers page has links to many magazine and newspaper databases. To search for specific magazines, journals, or newspaper articles, we recommend using ProQuest.

    You can also see a complete list of magazines at your local library branch, or check out current issues of over 3,000 digital magazines using the Libby app.

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  • All upcoming events and classes are listed in our online calendar. You can view all events or filter the calendar by category, audience, location, and more. You can also select a specific library location from our Locations and Hours page to see upcoming events for that branch.

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  • You can pay library fees online with a credit card by logging into your account. You can also pay in person with cash or check at any of our library branches.

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  • There are several reasons your library account may be blocked. For example, you may have unpaid fees, you may have reached borrowing limits on your account, or we may need to verify your address. To discuss specific account issues, contact your local branch or email AskALibrarian@washcolib.libanswers.com.

    Library accounts have an expiration date between one and three years, depending on the account type. This provides an opportunity to update contact information including home address, phone number, and email address. To unblock your account, visit, call, or email Washington County Library and provide your current contact information. Library staff will update your account and unblock your library card so you will have full access to library services. Call 651-731-1320 or email AskALibrarian@washcolib.libanswers.com with questions.


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  • To change your library PIN, log in to My Account and select “Change PIN” under the Personal Information tab. Your default PIN number is the last four digits of your phone number. You can change your PIN to any four-digit number.

    To update other personal information like your name, phone number, or email address, please speak to a library staff member. If you need to update your address, please bring proof of residency to any library service desk.


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  • Your laptop, tablet, or smartphone should be able to connect to the library's free wireless network. For most devices, simply open your web browser and attempt to navigate to any web page. You should be redirected to the Internet Use Policy. Please read the guidelines and click “Accept” at the bottom to connect to our wireless network. For some devices, you may need to connect through a settings or network connections menu. For troubleshooting, ask any library staff member for assistance.

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  • To use a library computer, you will need to log in using your library card number and PIN. Guest passes are available for those who do not have a Washington County library card or do not have their card with them. To ensure fair use of the library's computers, a daily time limit may be enabled. However, your time can be extended when possible.

    Laptops are also available for use inside the library. Speak to any staff member to request one during your visit.

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  • Washington County Library is often asked to consider adding items to our collection that are independently written and/or published. You can submit your book for consideration using our Suggest a Title form. If you are a local author, you can note that in the submission form.

    If you are interested in presenting a program in relation to your book, please review our External Program Request Guidelines.

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  • Yes, our libraries have public printer/copiers available to use for a fee per page. Payment is accepted in the form of cash or coins only. You can send documents to the library's printers and pick them up when you're ready. Items can be sent from your own computer or mobile device at home, in the library, or on the go.  

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  • You can reserve a library meeting room online or by calling your local branch. Please review our meeting room guidelines before making a reservation.

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  • We offer home delivery via U.S. Mail for individuals who are physically unable to visit the library due to illness, disability, or visual impairment. Visit our Home Delivery page for more information about how to apply for this service.

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  • Yes, unsupervised student exam service is available at most branches. The library does not proctor exams by observing students during the test. Please see our Exam Services page for details.

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  • Please see our page on Tax Forms for the most up-to-date tax information available through the library. We can print or photocopy tax forms for a small fee. You may also download and print tax forms from the IRS and Minnesota Department of Revenue.

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  • Please see our Suggest a Title form to recommend books, DVDs, video games, CDs, and other materials for the library's collection. Simply fill out the form and submit.

    Each form is reviewed by staff in our collection development department. If we purchase the title you’ve suggested and you’ve provided your library card number, we will add you to the holds list for when the title arrives.

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  • Please contact your local Washington County Library branch directly before bringing in books for donation. Learn more about what materials we accept and how they are used on our Donations and Book Sales page.

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  • If you would like to offer an event at the library, please review our external program request guidelines and complete the form linked on that page.

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  • Please see our Volunteering page for details. Links to our volunteering form (which can be filled out online or in person) are at the bottom of the page. You will be contacted about available volunteer opportunities that suit your skills and schedule.

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  • No, Washington County Library does not have a microfiche reader or microfilm machine at any of its branches.

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Contact Us

  1. Washington County Library
    8595 Central Park Place
    Woodbury, MN 55125 
    Phone: 651-275-8500
    Contact Us

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